Privacy Policy - Peshika Educational Consultancy

1 Overview

Peshika Educational Consultancy ("we," "us," or "our") operates a comprehensive educational consulting platform providing study abroad services, consultation bookings, profile creation tools, and educational resources. This privacy policy covers all aspects of our website and services.

🌐 Services Covered

• Consultation booking system
• Contact forms and inquiries
• Profile Editor tool
• Educational resources
• Branch information
• Brochure downloads

🔒 Privacy Principles

• Minimal data collection
• Transparent processing
• Secure data handling
• User control and rights
• Legal compliance
• Regular policy updates

2 Information We Collect

📋 Personal Information

We collect personal information when you voluntarily provide it through our forms and services:

• Contact Details: Name, email address, phone number
• Location Data: District, area, ward number (for consultations)
• Educational Interests: Course preferences, study destinations
• Communication: Messages, inquiries, and feedback
• Consultation Data: Booking references, appointment details

📊 Automatically Collected Data

• Website Usage: Pages visited, time spent, navigation patterns
• Device Information: Browser type, operating system, screen resolution
• IP Address: For security and analytics (anonymized)
• Cookies: Session data, preferences, analytics tracking
• Form Analytics: Completion rates, error tracking (no personal data)

🖼️ Profile Editor Specific

• Images: 100% local processing - never uploaded to servers
• Usage Analytics: Tool usage patterns (anonymous)
• Performance Data: Loading times, feature usage (no personal data)
• Error Reports: Technical issues (no personal content)

3 How We Use Your Information

🎯 Primary Purposes

• Process consultation bookings
• Respond to inquiries and support
• Provide educational guidance
• Send appointment confirmations
• Improve our services
• Ensure website security

📧 Communications

• Consultation confirmations
• Educational updates (opt-in)
• Important service notices
• Support responses
• Policy change notifications

⚖️ Legal Basis for Processing

We process your data based on:

• Consent: When you voluntarily submit forms or sign up for services
• Legitimate Interest: Website analytics, security, and service improvement
• Contractual Necessity: Providing consultation services you've requested
• Legal Compliance: Meeting regulatory requirements in Nepal

4 Data Sharing and Disclosure

🚫 We DO NOT Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

🔄 Limited Sharing

We may share data only with:

• Email service providers (Formspree)
• Analytics services (anonymous data)
• Cloud storage providers (encrypted)
• Legal authorities (if required by law)

🔒 Data Protection

• All third parties sign data protection agreements
• Data is encrypted in transit and at rest
• Access is strictly limited and monitored
• Regular security audits and reviews

5 Consultation Booking System

📅 Booking Data Collection

Our consultation booking system collects:

• Personal details (name, email, phone)
• Location information (district, area, ward)
• Course and service preferences
• Appointment preferences and timing
• Unique booking reference numbers

🎫 Ticket Generation

• PDF tickets generated locally
• QR codes for verification
• Digital booking confirmations
• Email notifications sent

🔐 Data Retention

• Booking data kept for 12 months
• Email records for customer service
• Anonymous analytics indefinitely
• Legal compliance records as required

6 Contact Forms and Communications

📝 Form Data Processing

Our contact forms use Formspree service and collect:

• Contact information (name, email, phone)
• Service interests and inquiries
• Message content and attachments
• Submission timestamps and metadata

📧 Email Processing

• Formspree integration
• Automated responses
• Staff notifications
• Follow-up communications

🛡️ Data Security

• HTTPS encryption
• Secure form submission
• Spam protection
• Input validation

⏱️ Response Times

• 24-48 hours typically
• Urgent inquiries prioritized
• Automated acknowledgments
• Follow-up reminders

15 Contact Us About Privacy

🌍 Primary Contact

📧 Email: [email protected]

📞 Phone: +977-9820536214

For privacy-related inquiries and data requests

📍 Office Address

Shanishchare Road, Birtamod, Jhapa, Nepal

Response time: 24-48 hours

📋 Privacy Rights Requests

• Data access and portability requests
• Data correction and deletion requests
• Marketing opt-out requests
• Privacy policy questions and concerns

🔒 Privacy Commitment

Last Updated: October 17, 2025 | Version: 2.0 - Comprehensive Site Coverage

📋 Contents